Privacy Policy
Last updated: June 2026
1. Introduction
NIRAAYUSH ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our physiotherapy booking services.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Home address for home visit physiotherapy sessions
- Age, occupation, and medical history
- Chief complaint, medical conditions, medications, and surgery history
- Google account information if you sign in via Google OAuth
Automatically Collected Information
- IP address and browser user agent
- Pages visited and time spent on our website
- Device type and operating system
3. How We Use Your Information
- To process and manage your physiotherapy booking requests
- To match you with an appropriate therapist based on your medical needs
- To communicate with you regarding bookings, cancellations, and support
- To improve our services and website experience
- To comply with legal and regulatory obligations
- To send service-related updates and administrative messages
4. Legal Basis for Processing (GDPR / DPDP Act)
We process your personal data based on: (a) your consent, (b) the necessity to perform our service agreement with you, (c) compliance with legal obligations, and (d) our legitimate interests in operating and improving our platform.
5. Data Sharing and Disclosure
We may share your information with:
- Therapists: Your medical details are shared with assigned therapists to provide appropriate care
- Service Providers: Third-party vendors who assist us with analytics (Google Analytics), email delivery, and hosting
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Medical records are retained in accordance with applicable Indian healthcare regulations. You may request deletion of your data by contacting us.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent at any time
- Lodge a complaint with the relevant data protection authority
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. Google Analytics is used to understand how you interact with our website. You can control cookie preferences through your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or through a notice on our website.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: info@niraayush.in
Phone: +918851602129